no one was offended...the response was to clarify the legitimacy of the profiles.

excellent!

After internal testing and working with a forensic lab, we have not been able to find a cause for the fire. We will continue to investigate.

Rick

wow!

@insta - running the cartridge heater at full power just produces smoke.

We analyzed the machine and we have not been able to reproduce the cause of the fire. The heater block did not melt. We have also tested many failure scenarios over the years.

We do not know what happened with this machine.

Here is an updated on what we know: Prior to the fire, the printer was shutting down with a temperature error - this means there was a problem in the temperature regulation system. The owner did not contact us for support but did order replacement parts (thermistor, cartridge heater and some other p...

First, we need to get the printer back and figure out what actually happened.

A customer reported their M2 caught on fire. I talked to him and we are waiting for the printer to be returned for analysis. Until we have the printer I can't provide accurate information. We will post updates here as we learn more. The M2 has proven to be safe and reliable over the five years the M...

@Extruder - the first three posts are moderated.

@Tim - hadn't even thought about putting mugs on the site...will do!