
But i am going to make a suggestion.
The print item that you are using to test the gap is very large, it takes a long time to print it, and that adds tremendously to the frustration factor.
At the bottom of the post, i'm going to upload the calibration square file. If you don't have it already, it is the file that you should to be using to test the gap. It's very small, and the whole thing prints in about 3 minutes.
Unzip it, and use that file to test how close the bed is to the nozzle. When you have printed the first layer, stop the print and take a close-up photo of the first layer (with light on it if you can) so that the guys can see how it looks.
(And don't switch filaments again. Use the same spool until you get the gap set correctly.)