)Fake M2 Review
Re: Fake M2 Review
Wish I'd seen it before it got taken down - I can't imagine not liking this machine. (And after exactly ten years this month of moderating a board with over 12,000 members, I do a mean counter-troll! )
)Re: Fake M2 Review
You didn't miss much - it was essentially a rambling rant about how he wanted another printer and its kickstarter and then he moved on to some youtube video and finally tried to tie all the gibberish together into saying that the M2 should cost 800 bucks.Jules wrote:Wish I'd seen it before it got taken down - I can't imagine not liking this machine. (And after exactly ten years this month of moderating a board with over 12,000 members, I do a mean counter-troll!
Crazy stuff
Re: Fake M2 Review
Comments sorta like this one are what I'm curious about. What is Rick's end-goal bringing reviews like that to our attention? There's little we can do about them, we have no moderation capacities at Amazon. Counter-trolling only feeds the fire and makes our community (arguably a huge selling point of the M2) look worse. The M2 is far from the cheapest printer on the market, and I'd expect Rick should reply to criticisms online with "you get what you pay for". It's succinct, keeps Rick on the high-horse, and is also a prime example of why I'm not in PR because it's probably terrible for some reason I can't think of.Jules wrote:Wish I'd seen it before it got taken down - I can't imagine not liking this machine. (And after exactly ten years this month of moderating a board with over 12,000 members, I do a mean counter-troll!
If Rick's end goal is just to vent, that's 100% fine, and arguably the best possible outcome.
Custom 3D printing for you or your business -- quote [at] pingring.org
Re: Fake M2 Review
But counter-trolling, if done correctly, makes the troll go away and play somewhere else. (And that's what I meant by doing a mean counter-troll. It does not mean being nasty to the troll, under any circumstances. 
)
Rick did the exact right thing with that first one. (That actually was the one that I saw, that made me decide that the M2 was the right machine for me.) Most trolls are either bored teenagers looking to stir up trouble, or people who have not thought it through, or the worst, those who think life owes them something and they're just mad that they're not getting it.
To deal with a troll, you take each point that they have made against the product, address it calmly and with the facts on your side, and keep control of the conversation. (He who gets mad, loses. Every time.)
And if they are trying to gig you just for kicks - laugh it off. They really hate to be laughed at, and it sends them scurrying in a hurry. If they don't get the reaction they want, they leave.
Anyway, that has been very effective in dealing with the little monsters (yes, some of them ARE real monsters), but if you have a good product, and the vast majority of the comments are overwhelmingly positive, a single troll comment in the mix is going to just look like a kid with a huge chip on his shoulder. (Which is likely what it is.) The hardest thing that you have to remember is that no matter what, you are never going to change the troll's mind, because their motivation is not to actually know anything about your product. It's just a shout-out "Hey, look at how bad-ass I am".
Effective counter-trolling makes the "bad-ass" look like a whiny brat, and that stops it cold. And unfortunately, if you are selling a product nowadays, you cannot afford to completely ignore it.....We used to be able to get away with that, but not anymore - everything is now seen by too much of the customer base, thanks to the internet.
So that's my two-cents worth on the subject.
I also think that if Rick is just using the Forum to vent, that is an excellent thing to do. You do need to talk things over in a safe place before you pop off at someone. (And sadly, I did that a few times in the beginning as well. Arguing with them just doesn't work and it can create a lifetime enmity.)
)Rick did the exact right thing with that first one. (That actually was the one that I saw, that made me decide that the M2 was the right machine for me.) Most trolls are either bored teenagers looking to stir up trouble, or people who have not thought it through, or the worst, those who think life owes them something and they're just mad that they're not getting it.
To deal with a troll, you take each point that they have made against the product, address it calmly and with the facts on your side, and keep control of the conversation. (He who gets mad, loses. Every time.)
And if they are trying to gig you just for kicks - laugh it off. They really hate to be laughed at, and it sends them scurrying in a hurry. If they don't get the reaction they want, they leave.
Anyway, that has been very effective in dealing with the little monsters (yes, some of them ARE real monsters), but if you have a good product, and the vast majority of the comments are overwhelmingly positive, a single troll comment in the mix is going to just look like a kid with a huge chip on his shoulder. (Which is likely what it is.) The hardest thing that you have to remember is that no matter what, you are never going to change the troll's mind, because their motivation is not to actually know anything about your product. It's just a shout-out "Hey, look at how bad-ass I am".
Effective counter-trolling makes the "bad-ass" look like a whiny brat, and that stops it cold. And unfortunately, if you are selling a product nowadays, you cannot afford to completely ignore it.....We used to be able to get away with that, but not anymore - everything is now seen by too much of the customer base, thanks to the internet.
So that's my two-cents worth on the subject.
I also think that if Rick is just using the Forum to vent, that is an excellent thing to do. You do need to talk things over in a safe place before you pop off at someone. (And sadly, I did that a few times in the beginning as well. Arguing with them just doesn't work and it can create a lifetime enmity.)
Re: Fake M2 Review
Insta - I generally get good advice here as to how to respond...
Rick
Rick
Re: Fake M2 Review
I'm just glad it got taken down . I read it and knew instantly it was garbage .
Re: Fake M2 Review
Play on, playa.rpollack wrote:Insta - I generally get good advice here as to how to respond...
Rick
Custom 3D printing for you or your business -- quote [at] pingring.org
Re: Fake M2 Review
And my apologies to everyone - I realized after looking at my first comment that the little devil made it look like I was advocating being nasty. Not so, he was supposed to indicate my twisted sense of humor, which DOES get away from me sometimes. (Okay, rather a lot, actually. 
)
So sorry, I'll try to rein it in.
)So sorry, I'll try to rein it in.
Re: Fake M2 Review
I have wasted a lot of money on cheaper 3D printers. One of which exaggerated so much that I resold it right away at a big loss. I should have spent this much the first time and I would have been in the game years earlier. I think part of the good Amazon reviews for the M2 is not over-selling it in a way that tricks people who are non-technical into buying something that they cannot handle.